ROWPU Customer Service Representatives are available by the toll free telephone number and the above e-mail address to provide assistance to DOD customers in maintaining water readiness standards.
The services supported by the Customer Service Center relate to the 3,000 GPH and 600 GPH ROWPU systems and the DLA managed parts, maintenance, training, repair, and troubleshooting operations for these water purification units. It is important to note that the center only handles DLA managed items and does not support parts managed by TACOM or the Marine Corps.
The purpose of Customer Service Center is to assist with rapid and dependable contracted support for the DLA customer base with WATEC interfacing between DLA and its customers. This contract includes over 3,100 National Stock Numbers and 1,900 ROWPU non-NSN items managed by DLA.
The Customer Service Center is able to assist military and government agencies with initiating troubleshooting calls, repairs, maintenance, training, and general support to the ROWPU customer using a DLA Contractor Logistic Support contract vehicle. Task Orders for these services are still obtained through the local contracting office and sent through DLA to WATEC for the performance of the needed assistance and for the current contract fee.
Requests for ROWPU parts must still be submitted through normal requisitioning procedures, however the Customer Service Center can accept requests for parts when using the Government credit card. It is especially important that the project code NV2 be included on al ROWPU related requisitions. In the future, parts may be requisitioned through the DOD Electronic Mall at: www.emall.dla.mil
